You must read and agree to these Terms and Conditions before placing your order for the Trial of Hydravella Anti-Aging Eye Cream (also referred to as “Hydravella Eye Cream” or “Hydravella”), or any of other products. By placing your order for Hydravella or any of other products, you agree to be bound by the following Terms and Conditions:
You understand that the statements made about Hydravella Anti-Aging Eye Cream or any other products mentioned on this website have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease. You understand that the information on this website is provided for educational purposes only and is not intended to be a substitute for informed medical advice or care. Hydravella Anti-Aging Eye Cream or any of the products mentioned on this website are not intended or to be used to treat any disease or medical condition. The products are not intended for use by any individual under 18 years of age and pregnant or lactating women. People with the following conditions should contact a Doctor before consuming any product: high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, Over The Counter (“OTC”) and/or other herbal medications.
Company Ship From The USA
products ship from the USA. Therefore, UK customers receive a 30-day trial rather than the 18-day trial offered to US customers. The longer trial period for UK customers is to allow for the longer shipping time required. UK customers please note that when and if you decide to return the product, you will be responsible for the shipping cost from the UK to the US. (US Customers please read the Terms & Conditions for US customers.)
30 DAY TRIAL: 30 Day Trial policy requires you to understand certain important dates. The policy, and the important dates for you to know, are as follows:
Your 30-Day Trial of Hydravella includes a full 30-day supply of Hydravella for just £7.95 shipping and handling (special promotions may offer a different shipping and handling charge). There will be no retroactive effect on customers who enrolled earlier when a different initial shipping and handling fee may have been in place. Company ship the product the day after you place your order, except that orders placed on holidays or Friday-Sunday will be shipped the following business day or Monday. You will have 30 days from your original order date to decide if Hydravella is right for you. If you are enjoying Hydravella do nothing and at the end of your 30-day trial period you will be charged the low price of only £91.68 for the jar you received (there will be no retroactive effect on customers who enrolled earlier when a different price may have been in place). Plus, if you decide to keep your product, you agree to be enrolled in the Hydravella Exclusive Beauty Club and approximately 30 days from the end of your 30-day trial period and every 30 days thereafter you will be sent another 1 month supply of Hydravella for the same low price of £91.68, plus £7.95 shipping and handling. You may cancel your membership at any time by contacting customer service. Please note, some users of product may see noticeable results the first day, but best results are achieved by using Hydravella consistently for 3 months. You may contact customer service department via postal mail, email, or by using toll free phone number. operators are standing by to assist you 8:00AM to 6:00PM Monday through Friday (Central Time), and 10:00AM to 4:00PM Saturday and Sunday (Central Time). Telephone support is not available on USA Holidays. UK Customers Call Customer Service at: +44(0) 20 3514 4789.
Note: When you purchase your Trial, your credit card may authorize your account by creating a “pending transaction” on your account in addition to the S&H charge. If you see this on your account, it’s only a temporary authorization and will disappear in a few days. It is NOT a charge. Company do not charge your card (besides S&H) for 30 days.
The Transaction will show on your Credit Card statement as HYDRAVELLA.COM.
I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.
Regardless of whether you cancel your Trial in a timely fashion or not, You will be responsible for paying the shipping and handling charges associated with your Product (currently ranging between $2.95 and $9.95, depending on the Product ordered). You agree that Company can charge your credit card for this amount, and you agree to pay such amount regardless of whether you cancel your Trial in a timely fashion or not. No refunds will be issued for shipping and handling charges.
You may be charged a foreign transaction fee when Company process your credit card payment.
Limit 1 trial bottle per household.
The product image(s) on website and in advertisements are for illustration purposes only. Actual product bottle may vary.
Refunds and Returns
Company believe in complete customer satisfaction. This is reflected in satisfaction guaranteed return policy. If you are not satisfied with your trial for any reason, simply contact within 18 days of placing your order to process your return for the unused part of the product and you will only be billed for shipping and handling. No further charges will be made.
To return a product, you will need to obtain a Return Merchandise Authorization (RMA) number by contacting at +44(0) 20 3514 4789 (UK), or by email at: support@Hydravella.com. customer service department will email you an RMA number within 24-48 hours of your request. Please ensure that the RMA number is clearly visible on the outside of the package. Company are not responsible for lost or stolen items. Company recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. Failure to use the product(s) does not constitute a basis for refusing to pay any associated charges (i.e. trial charge). Returned merchandise requires a delivery confirmation from the shipping provider. Company will not provide any refunds or accept any returns for any cancellations of used trial orders made more than 18 days after placing your trial order. RMA’s may take up to 7 days to process once they are received.
For recurring orders: All sales after the trial period are final, however refunds may be issued on unopened bottles if requested up to 30 days after the shipped date. If you are unsatisfied with the product, you may return the unopened package within 30 days from the shipped date and you will be refunded for that order. If you wish to return your order, please obtain a Return Merchandise Authorization (RMA) number first. The fastest way to obtain an RMA number is to contact customer service representatives at +44(0) 20 3514 4789 (UK) to request an RMA number.
Please note :
1. Company cannot process or refund packages marked “Return to Sender.”
2. Refunds will be issued to the same credit card that was charged when ordering the product.
Returned products must be sent to the following address:
Hydravella C/O GLF
41 Canal Street
Lewiston, ME 04240
RMA # ___________________
Be sure to write your RMA # on the outside of the envelope for proper account credit.
Please note the following terms:
- Trials are subject to billing for the balance of purchase price of the product after the specified trial period (ie, 18 days). To prevent this billing, you must first obtain your RMA number within the time frame of your trial period and return the unused product within 30 days from the order date, as stipulated above.
- Packages marked “Return To Sender” will NOT be processed or refunded. Returned packages will only be refunded with an RMA number that was provided by Customer Service. Call Customer Service at +44(0) 20 3514 4789 for your RMA number. RMA numbers are good for 30 days.
- All returned products may be subject to a 15% restocking fee. Restocking fee does not apply to Trial shipments.
- Refunds will only be issued to the same credit card to which they were charged.
- Customer is responsible for return shipping charges.
- After the warehouse receives your return, it generally takes 2 business days to process your return. Please keep in mind that your bank typically posts credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your bank’s billing and credit schedule.
- customer service representatives may offer you a discounted price or partial refund if you call to cancel your account. You may accept or reject the discounted price or partial refund. If you reject the discount or partial refund, then in order to obtain your refund you will be required to return the product to using an RMA number as described above. If you accept the discount or partial refund, you agree to waive your right to return this order.
Cancellation of Future Orders
If you wish to cancel future deliveries of Product you must contact Customer Service at +44(0) 20 3514 4789, or by using online cancellation form, or by email at: support@Hydravella.com and request that such future shipments be terminated. When emailing, please include your full name and address, as well as the name of the Product(s) that you ordered. Your request for termination, whether by phone or email, will be processed immediately; however, you will be responsible for payment for any Product that has either A) already been shipped to you or B) already been delivered to you at the time of your call. Since cancellation applies only to future orders that have not already been shipped or delivered, there is no need to return anything.
Reversals and Chargebacks
Company consider Chargebacks and reversals as potential cases of fraudulent use of services and/or theft of services, and will be treated as such. Company reserve the right to file a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services.
Customer satisfaction is #1 priority, and Company are always interested in making customers’ experience with products enjoyable and convenient. If you would like to request custom arrangements for your account, such as delaying billing, and/or delaying a shipment, just call customer service representatives and Company will be happy to discuss your account with you. Company can’t accomodate every request, but Company do best to accomodate where possible. To ensure the highest quality customer care, and to be sure that your order is handled correctly, your call will be recorded and archived for future reference.
Acceptance and legal notice
These Terms and Conditions represent and serve as the entire purchase agreement. By using this website, you agree that you have received legal notification of it.
The website, and all images and content of this website, are the sole and exclusive property of Hydravella. No license or ownership rights in or to any of the materials are conveyed to you by virtue of this agreement or by your purchase of any product from the website. All the information, graphics and written materials of this website is protected by the copyright and trademark laws of the United States. None of the materials may be reproduced without previous consent in writing.
You hereby represent and warrant that:
1.You are age eighteen (18) or older.
2.You have read this Agreement and thoroughly understand the terms contained.
3.You further represent that Hydravella has the right to rely upon all information and may contact you by email, telephone or postal mail for any purpose regarding the use of this website
Waiver and Limitation of Liability
You agree to defend, indemnify and hold harmless and directors, officers, agents, and employees for any and all costs, fines, claims, damages, charges, or fees (including reasonable attorney’s and expert witness’ fees) arising by reason of your purchase or use of the website or arising from any breach of the agreement. Any claims arising from the sale or license of goods or services promoted or made available through this program except where limited by law. indemnity rights shall not be limited or offset by any contributory negligence.
No failure to enforce any provision, assert any right or insist on performance of any provision under this Agreement in any instance shall be deemed a waiver of the ability to enforce such provision, assert such right, or insist on the performance of such obligations in the future. failure to enforce your strict performance will not constitute a waiver of right to subsequently enforce such provision or any other provision of this Agreement.
Entirety of agreement
This Agreement constitutes the entire agreement between the parties with respect to your access and use of the website and your ordering and use of the Products, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters.
By accessing and using this website, you agree that your access to and use of this website is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the United States.
Hydravella Single Bottle Purchases
If you wish to purchase a single bottle of Hydravella without enrolling in the Hydravella Exclusive Beauty Club auto-ship program, you may do sohere. The regular non-member price for a one-ounce bottle of Hydravella (a one-month supply) is £118.95, plus £7.95 shipping and handling. If you purchase a single bottle of Hydravella without enrolling in the Hydravella Exclusive Beauty Club, you will not be enrolled in the auto-ship program, and you will be charged £118.95 plus £7.95 shipping and handling one time (total £126.90), for the order that you placed. If you are unsatisfied with product, if purchased as a non-recurring single-bottle purchase, you may return the package within 30 days from the shipped date and you will be refunded for that order. If you wish to return your order, please obtain a Return Merchandise Authorization (RMA) number first. The fastest way to obtain an RMA number is to contact customer service representatives at +44(0) 20 3514 4789 (UK) to request an RMA number.
Billing & Customer Support:
Company welcome all support inquires by the following methods:
USA Customers Call Toll Free: 1-888-906-3512
UK Customers Call: +44(0) 20 3514 4789
Hydravella (USA Corporate Address, not for returns!) CLICK HERE FOR RETURNS / REFUND ADDRESS.
320 7th Avenue
Brooklyn, NY 11215, USA
Toll Free Telephone: 1-888-906-3512
USA Customers Call Customer Service Toll Free at 1-888-906-3512. operators are standing by to assist you 8:00AM to 6:00PM Monday through Friday (Central Time), and 10:00AM to 4:00PM Saturday and Sunday (Central Time). Telephone support is not available on USA Holidays.
UK Address: (UK Corporate Address, not for returns!) CLICK HERE FOR RETURNS / REFUND ADDRESS.
D11 Glyme Court
Oxford Office Village
Telephone: +44(0) 20 3514 4789
UK Customers Call Customer Service at +44(0) 20 3514 4789. operators are standing by to assist you 8:00AM to 6:00PM Monday through Friday (USA Central Time), and 10:00AM to 4:00PM Saturday and Sunday (USA Central Time). Telephone support is not available on USA Holidays.